Commercial Support

Commercial support is included for free in any of the 3 commercial licenses following these terms:

XStudio
Professional
XStudio
Business
XStudio
Enterprise
Problem Resolution Support
Dedicated support
Remote troubleshooting
Will require an account with read-only access to the database
Number of incidents (per database)
Additional incidents: 300€
2 4 10
Email support access
Skype support access -
Phone support access
(English or French spoken)
- -
Max. response time (in working days) 3 2 1
Patch/Custom build -
Update Services
Emergency patch updates
Technical alerts
Consultative Support
Upgrade and Administration
Data-Model and Performance -
Customer code (i.e. launcher) review - -
Sustainability
Source-code of latest stable release in case of discontinuation